Terms of service

⚙️ TERMS & CONDITIONS

Effective Date: 24/10/2025

1. About Us

Diesel & Dagger Coffee Ltd (“we”, “our”, “us”) is a UK-based online retailer of roasted coffee and related merchandise.
All products are roasted, packaged, and shipped by certified UK suppliers who comply with UK food safety and hygiene standards.

Registered address:
Diesel & Dagger Coffee Ltd
289 Derby Road, Chaddesden, DE216SY United Kingdom
Email: support@dieselanddagger.com

2. Ordering & Payment

All prices include VAT where applicable. Orders are confirmed once payment is received in full through Shopify’s secure checkout.
We reserve the right to refuse or cancel any order before dispatch if there’s a pricing or stock error.

3. Shipping & Delivery

Orders are fulfilled and shipped directly from our UK roasting partners.
Typical delivery time is 4-7 working days (UK mainland). Tracking information will be provided when available.
We aren’t responsible for delays caused by couriers, strikes, or extreme weather, but we’ll always help chase your parcel.

4. Product Information & Allergens

All products comply with UK Food Information Regulations. Ingredients and allergens are clearly listed on packaging.
If you have any allergy concerns, please contact us before ordering.

5. Returns, Refunds & Exchanges

Because coffee is a perishable product, we can’t accept returns of opened items for food safety reasons.

We’re happy to replace or refund:

  • Items damaged in transit
  • Incorrect items received
  • Orders lost in delivery

To request a refund or replacement:
Email us within 14 days of delivery at support@dieselanddagger.com with your order number and photos if applicable.
Refunds are issued to your original payment method within 7 business days of approval.

For non-consumable items (like mugs or apparel), you have a 14-day right of return under UK Consumer Contracts Regulations, provided the items are unused and in their original packaging.

6. Cancellations

Orders can be cancelled within 1 hour of purchase if they haven’t entered fulfilment. After dispatch, please follow the returns process above.

7. Liability

We take every care to ensure our products are safe, accurate, and of high quality.
Diesel & Dagger Coffee Ltd is not liable for any indirect loss, personal injury, or damage resulting from misuse of our products.
This does not affect your statutory rights under UK law.

8. Privacy & Data

We collect only the data needed to process orders and communicate with customers.
All personal data is handled securely and in line with UK GDPR.
See our Privacy Policy for full details.

9. Governing Law

These terms are governed by the laws of England and Wales, and any disputes will be handled by UK courts.

☕ RETURNS & REFUND POLICY

We accept returns on non-consumable items (such as mugs or apparel) within 14 days of delivery and offer replacements or refunds for any coffee products that arrive damaged or incorrect.

To request help with an order, email support@dieselanddagger.com within 14 days.
Full details can be found in our Terms & Conditions.

🔐 PRIVACY POLICY

Effective Date: 24/10/2025

1. Who We Are

Diesel & Dagger Coffee Ltd (“we”, “our”, “us”) is a UK-based coffee brand and online retailer.
We respect your privacy and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We collect the following types of information when you visit or purchase from our website:

  • Personal details: name, address, email, and phone number for order processing and communication.
  • Payment details: securely processed by Shopify or your chosen payment provider. We do not store your card details.
  • Technical data: IP address, browser type, and site usage, collected via cookies and analytics tools.
  • Marketing preferences: if you choose to subscribe to emails or SMS updates.

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Provide customer service
  • Send order confirmations and updates
  • Improve our products and website
  • Send marketing updates (only if you have opted in)

4. Legal Basis for Processing

We process your data under these lawful bases:

  • Contractual necessity (to fulfil your purchase)
  • Legal obligation (for tax and record keeping)
  • Legitimate interest (to operate and improve our website)
  • Consent (for marketing communications)

5. How We Protect Your Data

Your data is stored securely through Shopify’s encrypted systems and our protected business tools.
We keep information only as long as necessary for orders, compliance, or customer support.
We never sell or rent personal information.

6. Sharing Your Data

We may share limited data with trusted service providers who help operate our business, such as:

  • Shopify (e-commerce platform)
  • Payment processors (e.g. Shopify Payments, PayPal)
  • Delivery and fulfilment partners
  • Marketing or email tools (e.g. Klaviyo, Mailchimp)
    All partners comply with UK GDPR and handle data securely.

7. Cookies & Analytics

We use cookies to make the site work properly and analyse traffic.
You can disable cookies in your browser settings at any time.
Analytics tools such as Google Analytics collect anonymous data to help us improve the experience.

8. Marketing & Communication

We send marketing emails or SMS messages only if you have opted in.
You can unsubscribe anytime by clicking “Unsubscribe” in our emails or by contacting us directly.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections or deletions
  • Withdraw consent for marketing
  • Request data portability
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

For any data requests, email us at support@dieselanddagger.com.

10. Data Retention

We retain your data only for as long as needed to complete your order, comply with legal obligations, and resolve any disputes.
Non-essential data is deleted when no longer required.

11. Children’s Privacy

We do not knowingly collect personal data from anyone under 18.
If you believe a child has provided us with information, contact us immediately for removal.

12. Updates to This Policy

We may update this policy from time to time to reflect changes in the law or our business operations.
The most recent version will always appear on this page with an updated effective date.

13. Contact Us

For privacy or data-related questions, contact:
Diesel & Dagger Coffee Ltd
Email: support@dieselanddagger.com
Address: 289 Derby Road,  Chaddesden, DE216SY, United Kingdom